After hours
When we are closed
Our on-call doctor answers the phone on weekday evenings and on weekends. For anything life-threatening, do not wait: call 112 or go to the nearest emergency unit.
Emergency: get help now
Call or go straight to an emergency unit if anyone has:
- Chest pain, pressure or tightness
- Trouble breathing, or lips turning blue
- Signs of a stroke: face drooping, arm weakness, slurred speech
- Heavy bleeding that will not stop
- A seizure, fainting or confusion that came on suddenly
- Sudden, severe pain anywhere
- A baby under three months with a temperature of 38°C or more
Our on-call doctor
One of our four doctors takes the on-call phone. They can see your file, tell you whether it can wait until morning, call in a script to a late-night pharmacy when it is safe to, or send you to an emergency unit.
Call 021 448 1639- Monday to Friday
- 18:00 to 21:00
- Saturday
- 12:00 to 18:00
- Sunday and public holidays
- 08:00 to 18:00
Phone advice from the on-call doctor is free for Lantern patients.
Can it wait until morning?
A cold, a mild fever in a child who is drinking and playing, a rash that is not spreading fast, or a repeat script can usually wait. We keep same-day times open every weekday from 07:30, so book the first time or call us when we open. Not sure? Read where to go when you are sick, or try the three-question tool on the home page.